Contact us

If your order from Happy Haven hasn’t arrived yet, please first check the tracking information sent to your email after your order was shipped. If you cannot find your tracking details or if the tracking status shows a delay, please contact our customer service team with your order number. We will promptly investigate the status of your shipment and provide you with an update. If there are any issues with delivery or your package is lost, we will work with the carrier to resolve the problem or arrange a replacement or refund. Your satisfaction is our priority, and we appreciate your patience

At Happy Haven, we do not deliver on public holidays. Our shipping and delivery services operate on regular business days. If your order is scheduled for delivery on a public holiday, it will be rescheduled for the next available business day. We recommend checking your order confirmation and tracking information for specific delivery dates, and feel free to contact our customer service team if you have any questions or need further assistance. Thank you for your understanding!

At Happy Haven, we strive to deliver to a wide range of locations, including most postcodes within United States. To confirm if we deliver to your specific postcode, please provide your postal code to our customer service team or check our website’s shipping policy for detailed coverage information. We aim to ensure your furniture reaches you safely and promptly wherever you are located! 

Yes, for most deliveries from Happy Haven, a signature is required upon receipt to ensure that your order is delivered safely and securely. If you are unable to be present at the time of delivery, you may have the option to authorize a neighbor or another person to sign on your behalf. Alternatively, you can contact our customer service team to discuss possible delivery arrangements, such as rescheduling for a time when you will be available. Your satisfaction and the safe delivery of your order are our top priorities!