Happy Haven Terms and Conditions

Welcome to Happy Haven. By accessing or using our services and purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before placing an order.

1. General Information

  • Happy Haven (“we,” “us,” or “our”) operates the website and retail showroom located at The Happy Haven
    2501 w 103rd st, Chicago, IL 60655.
  • All products and services are subject to availability and acceptance of your order.
  • We reserve the right to refuse or cancel any orders for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity.
  • Prices, offers, and promotions are subject to change without prior notice.

2. Ordering and Acceptance

  • Orders can be placed via our website or at our showroom.
  • You must provide complete and accurate information for all orders, including billing, shipping, and contact details.
  • By placing an order, you represent that you are legally authorized to provide the payment method used.
  • All orders are subject to acceptance and availability. We will confirm acceptance of your order by sending an order confirmation via email.

3. Payment Terms

  • Payment is required in full at the time of purchase.
  • We accept payment by [credit cards, debit cards, PayPal, and other payment methods].
  • All payments are processed securely; however, we are not responsible for fraudulent activities conducted through payment methods.
  • Prices listed exclude any applicable taxes, duties, or customs fees unless explicitly stated.

4. Order Cut-Off and Processing Time

  • Orders placed before 2:00 PM PST (Pacific Standard Time) will be processed the same business day.
  • Orders placed after 2:00 PM PST will be processed on the next business day.
  • Handling and processing times range from 1 to 7 business days depending on product availability and demand.

5. Shipping Policy

  • We offer free standard shipping within [specify region, e.g., continental United States].
  • Estimated transit time is 8 to 14 business days, depending on your location.
  • Expedited shipping options are available for an additional fee; please contact customer service for details.
  • We do not ship to PO Boxes or APO/FPO addresses.
  • Large or bulky items may require special handling and delivery arrangements; we will notify you if this applies.
  • Customers opting for In-Store Pickup must collect orders from our Chicago showroom 2501 w 103rd st, Chicago, IL 60655. Pickup notification will be provided once the order is ready.

6. Order Cancellation and Modifications

  • You may request to cancel or modify an order before it has been processed.
  • Once an order is processed and shipped, cancellations or changes may no longer be possible.
  • Contact our customer service immediately if you wish to cancel or modify your order.

7. Returns and Refunds

  • Returns must be requested within 30 days of delivery.
  • Returned items must be unused, in their original condition, and packaging, including any accessories or manuals.
  • Custom, personalized, or special order items are non-returnable unless faulty or damaged.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error or defect on our part.
  • Refunds will be processed to the original payment method after inspection and approval of the returned items.
  • Please refer to our Return and Refund Policy for detailed procedures and conditions.

8. Product Information and Accuracy

  • We strive to provide accurate product descriptions, specifications, and images.
  • Some color variation may occur due to differences in display settings and natural material characteristics.
  • We reserve the right to modify product descriptions and availability without prior notice.

9. Warranty and Liability

  • Certain products may include manufacturer warranties; warranty information will be provided with the product or upon request.
  • We disclaim liability for damages resulting from misuse, improper installation, maintenance, or care of products.
  • Happy Haven Furnitures’ liability, to the fullest extent permitted by law, is limited to the replacement or refund of the product purchased.

10. Privacy

  • We respect and protect your privacy in accordance with our Privacy Policy.
  • By using our services, you consent to the collection and use of your personal information as described therein.

11. Intellectual Property

  • All content on our website and showroom including text, images, logos, and designs are the property of Happy Haven Furnitures or its licensors.
  • Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.

12. Limitation of Liability

  • To the fullest extent permitted by law, Happy Haven Furnitures is not responsible for any indirect, incidental, consequential, or punitive damages arising out of the use or inability to use the products or services provided.
  • We do not guarantee that our services or website will be uninterrupted or error-free.

13. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by and construed in accordance with the laws of the State of Illinois, USA.
  • Any disputes arising from these terms or your purchase will be subject to the exclusive jurisdiction of the courts located in Chicago, Illinois.

14. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time.
  • Updated versions will be posted on our website and will become effective upon posting.
  • Continued use of our services after changes constitutes your acceptance of the revised terms.

15. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us:

Thank you for choosing Happy Haven. We look forward to helping you create your perfect happy haven.